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Delivery time depends on the product's fulfillment location. Products shipped from a U.S. warehouse typically arrive within 3–10 business days after dispatch, while products shipped from an international warehouse, including certain 79BIKE models shipped from China, typically arrive within 15–25 calendar days after dispatch. Tracking information will be provided once your order ships.

We currently offer free standard shipping across the United States.

If you have questions about delivery to your specific address, please contact us at support@xvelogo.com before ordering to check availability.

Yes. All eligible products sold through XVELO are covered by the applicable manufacturer's limited warranty. Coverage periods vary by brand and component, so not every part is covered for the same length of time. XVELO will assist with eligible warranty claims and coordinate with the applicable manufacturer. Please see our Warranty Policy for full details.

Return periods vary by brand. OOTD products have a 30-day return request period, while ZAWES, 79BIKE and Y-VOLT products have a 14-day return request period after delivery.

Products may be inspected and lightly tested where permitted, but should be returned with all supplied accessories and suitable protective packaging. Deductions may apply for excessive use, damage or missing parts. Return shipping for non-defective voluntary returns is generally the customer’s responsibility, while eligible damaged, defective or incorrect items are handled at no return-shipping cost to the customer.

Please see our full Return Policy for the conditions that apply to your brand and order.

Once your order ships, you'll receive a tracking number by email. You can also visit our order tracking page to see real-time delivery status.