XVELO ships selected e-bikes and electric scooters across the United States. Shipping availability depends on the brand, model and destination. Available shipping options and any applicable fees are shown at checkout.

The warranty covers eligible manufacturing defects in materials and workmanship for up to 2 years. Coverage may include key components such as the frame, motor, controller and electrical system, depending on the brand and model. Batteries and other components may have separate warranty terms. Normal wear, accidental damage, misuse and unauthorized modifications are not covered.

Installment options may be available through PayPal, depending on your country and your PayPal account eligibility. If an installment option is available to you, it will be shown by PayPal during checkout. Approval and payment terms are determined directly by PayPal.

Most orders are fulfilled from US-based or regional warehouses. Depending on the brand and destination, estimated delivery is generally around 3–10 business days after dispatch. Order processing usually takes 1–3 business days, and tracking information is provided once your order ships.